SYSTEM VIEW

Work orchestration lifecycle

Select a stage to see its owner, output, and decision boundary.

Intake

Customer and strategist establish objective, inputs, deadline, and destination.

Scope & Assign

Strategist and orchestrator set acceptance criteria and route work to the right roles.

Execute

Digital Employees produce research, drafts, code, configurations, or other assigned outputs.

Validate

Apply evidence checks, relevant tests, and evaluations; unresolved failures require revision or escalation.

Human Review

Strategist and designated reviewers accept, revise, or escalate work.

Customer Approval

Authorized customer decision-maker approves consequential actions or deliverables when required.

Deliver

Finished work is returned through the agreed channel. Deployment is separately authorized.

Conceptual architecture based on documented responsibilities; this diagram does not assert that every component is deployed in production.

Work Orchestration

Work orchestration turns a customer assignment into a reviewed deliverable. The THINK Strategist manages the customer relationship and quality; team orchestrators own their team workflows. The shared THINK Harness supports routing, state, handoffs, blocked work, escalation, and human approval gates.

Lifecycle

Stage	Responsibility	Output or decision
Intake	Customer and THINK Strategist	Objective, source material, deadline, delivery destination
Scope and assign	THINK Strategist and team orchestrator	Tasks, role assignments, acceptance criteria
Execute	Digital Employees and approved tools	Drafts, analysis, code, configurations, or other work
Validate	Appropriate team methods and tests	Evidence checks, tests, or documented exceptions
Human review	THINK Strategist and designated reviewers	Accept, revise, or escalate
Customer approval	Authorized customer decision-maker, where required	Approval, feedback, or requested revision
Deliver	THINK Strategist / approved delivery channel	Finished artifact or authorized solution

Request → Scope → Execute → Validate → Human review → Customer approval when required → Deliver

Ownership and handoffs

Component	Owns	Does not automatically own
THINK Strategist	Scope, coordination, exceptions, customer communication, quality review	Unapproved customer business decisions
Team orchestrator	Team-specific workflow and role handoffs	All shared policy or provider configuration
THINK Harness	Shared orchestration support, context, capability resolution, evaluations	The team-specific workflow itself
Digital Employee	Assigned specialized work	Unrestricted tool access or customer commitments
Customer approver	Decisions reserved by the engagement	Internal workforce orchestration

The repository’s THINK-Internal/Harness/orchestration-support/README.md explicitly separates team ownership from shared Harness support.

Exception handling

Condition	Handling principle
Missing inputs	Request clarification; do not silently invent customer facts
Tool or source unavailable	Record the blocker and route for approved resolution
Conflicting evidence	Flag the discrepancy for review
Unauthorized action	Stop the action and seek explicit authorization
Failed validation	Revise or escalate before marking work complete
Production deployment requested	Verify separately approved change and deployment authority

These are operating guidance, not a claim that every exception has a deployed automatic handler.

Example: code assignment

A customer requests a repository integration. The strategist confirms requirements, permitted repository access, acceptance criteria, and whether the assignment covers code only, code plus tests, or deployment. The Managed Team implements authorized changes, runs applicable checks, and submits results for human review. Production deployment occurs only with explicit authorization.

Example: capture assignment

A customer requests an opportunity assessment. The team gathers approved sources, develops an assessment, checks evidence, and routes consequential go/no-go judgment to the appropriate human reviewer. The customer receives the reviewed assessment.